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FAQ

Ordering Questions:

What type of payments do you accept?

We accept all major credit cards and PayPal.

I just placed an order but I want to add more items.

Since we ship out our orders in 1 business day or less, please contact us as soon as possible via online chat or email us at hello@dreamofstones.com to discuss adding more items to your order.

Can I cancel an order?

We do not accept cancellations as we ship out our orders very quickly. However, please contact us athello@dreamofstones.com if there is an issue, and we’ll do our best to find a solution.

I’m not sure if my order went through.

Please refresh your page and check your email to see if the order has been placed. If you’re still having trouble, contact us as soon as possible throughemail athello@dreamofstones.com.

I think I placed an order but I did not receive an email confirmation.

Please check your spam folders. If you do not find the email there, please contact us as soon as possible via online chat or email us athello@dreamofstones.com.

Will the items I receive match the products and descriptions?

Absolutely! We take our pictures using natural or professional lighting so our customers know exactly what they’re getting.

Product Questions:

Where do you source your products?

We source our products from all over the world! Our mission is to bring jewelry supplies from all over the world to you at wholesale prices.

How do you source your products?

We take the extra step to partner with small factories, facilities, and communities to make sure we have the highest-quality products possible.

Do you sell authentic gemstones?

Yes! We take pride in sourcing authentic gemstone beads from small vendors. However, there are a few gemstones that are man-made, and we list them in the descriptions.

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